PUPDROBE - TERMS AND CONDITIONS
Last updated March 2025.
These are the terms and conditions of Pupdrobe Ltd, a company registered in England and Wales under company number 13013343 whose registered office is at 2 Water Street Stamford Lincs PE9 2NJ (“we” or “us”).
We operate the website, pupdrobe.com (“website”). These terms set out the terms and conditions on which:
· you use our website
· we provide our products or services to you
(together “services”).
Please read these terms and conditions carefully before using our services, as you will be bound by these terms.
If you don't accept them, please don't use our services. We may update these terms from time to time, so please check back regularly as any updates will apply to your use of the services. If you use our services after we have published any changes you will be bound by those changes.
ONLINE SHOP
Descriptions and instructions
We make all reasonable efforts to ensure that all descriptions and graphical representations (including photos) correspond to the actual products. These are for illustrative purposes only and there may be slight variations in colour between the products and as they appear on your device.
You must read and follow all instructions we provide on the products you are purchasing from us. We cannot accept any liability for loss or damage caused due to your failure to follow our instructions, such as the installation instructions of the wardrobes.
Placing orders
Orders you place online are your offer to purchase products and may be accepted by us subject to availability. Once you confirm your order, you will receive email confirmation setting out the products you have purchased and the estimated delivery date. If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.
Prices
We do try to ensure that all prices on our website are accurate, but sometimes errors may occur. If, after you have placed an order, we discover an error in our pricing for those products, we will advise you as soon as possible. You can then choose to reconfirm your order at the new price or cancel the order for a full refund.
All payments are to be made in pound sterling and prices are inclusive of the applicable sales tax. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. As part of our commitment to low prices we check prices daily to ensure our simply value for money offer.
Orders from outside Great Britain may be subject to import duties and taxes depending on your location. You may need to complete a customs declaration form and/or provide identification when receiving an imported delivery. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.
Payment
Payments are taken via our website by a third-party payment provider, currently Squarespace payments.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your order and contact you as needed. We will not be responsible for undelivered products should the information you provide be incorrect.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases.
Alternatively, you can spread the payment using Clearpay or Klarna options, which offers an interest-free payment option for your purchases. After adding the products to your cart, select Clearpay or Klarna at the checkout. Please then log into or create a Clearpay or Klarna account and your purchase will then be split into four payments, payable every two weeks.
It is essential that you read Clearpay’s or Klarna’s terms and conditions and privacy policy before making payment to ensure that this is the right payment method for you.
Delivery
We try to deliver your products as quickly as possible to your nominated address, but we’re not liable for any delays caused by the delivery provider or anything outside of our control.
You will become the owner of the products you have ordered when they have been delivered to you, prior to which ownership of the goods remains with us. Once products have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Returns Policy
General Returns:
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns policy below.
Standard Items: For standard, non-personalised or customised items purchased from the Pupdrobe online shop, you have the right to cancel your order within 14 days of receiving your goods. To initiate a return, please contact us within this period. Items must be returned including proof of purchase, in their original, unused condition and packaging. Without proof of purchase, we are unable to provide a refund or exchange. This does not affect your statutory consumer rights.
Faulty Items: If you receive a faulty, damaged, or incorrect item, please contact us immediately at pawgeouspups@pupdrobe.com to arrange a return. We will arrange for a repair, replacement, or full refund, including any return postage costs.
Personalised/Custom-Made/Bespoke Items & "Copawdinated Collection" Items:
Due to the bespoke nature of personalised, custom-made, or bespoke items, and the printed-to-order nature of the whole of our "Copawdinated Collection" (including Pupdrobes, beds, blankets, canvas prints, bowls, and other items in the range), the standard 14-day cooling-off period does not apply. These items are created to your specific requirements and are not resalable.
However, your rights under the Consumer Rights Act 2015 remain unaffected. If your personalised/custom-made item or "Copawdinated Collection" item is faulty, not as described, or not fit for purpose, we will offer a repair, replacement, or refund.
Restocking/Customisation Charge & Discretionary Returns: In certain circumstances, if a personalised or custom made item, or a "Copawdinated Collection" item is returned, and the fault is not ours, we reserve the right to apply a restocking/customisation charge. This charge will reflect the costs incurred in the personalisation, customisation, or printing process, and will be deducted from any potential refund. Furthermore, we reserve the right to exercise discretion with this returns policy. As such, a return may be accepted in circumstances outside of the standard policy, and a restocking fee applied. The amount of this charge will be determined by the complexity and costs of the personalisation/customisation/printing, and will be communicated to the customer prior to any refund being issued.
Return Process:
Contact Us: To initiate a return, please contact us via pawgeouspups@pupdrobe.com with your order number and reason for return.
Return Authorisation: We will provide you with a return authorisation and instructions on how to return your item.
Packaging: Please package the item securely in its original packaging to prevent damage during transit.
Return Shipping Costs: Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the buyer.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
Important Notes:
We recommend using a tracked and insured shipping service for returns to ensure safe delivery.
This returns policy does not affect your statutory rights.
We reserve the right to refuse a return if the item is not in its original condition, or if the return is outside of the stated return period.
Contact Information:
Pupdrobe LTD
For purchases made via Clearpay or Klarna, you can return them for a refund to the same Clearpay or Klarna account. We are unable to issue refunds in store for orders placed online with Clearpay or Klarna to alternative payment methods. All refunds and exchanges are subject to our refund and exchange policy having been met.
Pupdrobe Pre-Loved & Outlet Policy
Sustainability Commitment: Pupdrobe is committed to sustainability by offering Pre-Loved & Outlet items, including trade-ins of our storage solutions and curated Pre-Loved & Outlet dog accessories.
Pupdrobe Storage Solution Trade-Ins (Pre-Loved & Outlet):
Customers can trade in used or ex-demo Pupdrobe storage solutions in good condition for credit towards new Pupdrobe purchases.
These traded-in storage solutions, if deemed to be of high quality, are then resold in our Pre-Loved & Outlet store.
Curated Pre-Loved & Outlet Dog Accessories:
Pupdrobe curates and sells select Pre-Loved & Outlet dog accessories (leads, harnesses, collars, etc.) through our Pre-Loved & Outlet store. These may include used or ex-demo items.
These items are used or ex-demo and may show signs of wear.
Condition is accurately described in each listing.
Rigorous safety checks are performed on relevant accessories (leads, harnesses, collars).
Purchase of these curated Pre-Loved & Outlet items is at the buyer's own risk; Pupdrobe is not liable for injuries or damages resulting from their use.
We may also offer to take these curated Pre-Loved & Outlet items in trade as credit against Pupdrobe purchases.
Exclusions:
Pre-Loved & Outlet items do not include Personalised Bone ID Name Tags or Hangers.
General Pre-Loved & Outlet Item Policy:
All Pre-Loved & Outlet items are sold as-is.
If an item is not as described or has an undisclosed fault, contact us immediately.
Return the item within 7 days of receipt, at your own cost and risk.
Refunds, including reasonable return postage, will be processed within 30 days of receiving the returned item, provided it's in the original condition.
Delivery
We will give an indication of dispatch and delivery dates in your email confirmation.
Although we give delivery windows, these are just an indication, and not a guarantee of delivery as this will depend on the delivery provider.
AFFILIATE PROGRAMME
We love partnering with affiliates to grow our business and theirs.
You can apply to join our affiliate programme by contacting us at pawgeouspups@pupdrobe.com. As an affiliate partner, your incentives could include:
· Free products
· Discounted products
· % commission on the sale price less discount
· Credit to purchase products from Pupdrobe
· There are no monthly targets to achieve, you can simply join the programme and start earning your rewards.
WEBSITE TERMS OF USE
Use of the website
You have permission for temporary use of the website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.
You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).
If you allow anyone else to use the website, you must make sure that they read these terms first, and that they follow them. If you download the website onto someone else’s device, it is your responsibility to ensure you have that person’s permission. Only use the website as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.
We frequently update the website and make changes to it, but we don't have to do this, and material on the website may be out-of-date. No material on the website is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the website by anyone.
Where we roll out updates for the website, these will be to improve functionality and performance of the website, address security issues or reflect changes to the operating system. If you do not update the website when requested, it may no longer run as expected.
If you have any issues using the website, please contact us at pawgeouspups@pupdrobe.com.
Acceptable use of the website
When using the website, you must not:
use the website in an unlawful manner or act fraudulently or maliciously (including inserting malicious code into the website);
infringe our intellectual property rights or that of a third party;
transmit anything which is defamatory, offensive or otherwise objective;
use the website in a way that could damage, disable, overburden, impair or compromise our systems; or
collect or harvest information from the website to attempt to decipher any transmissions to or from our servers.
Intellectual property rights
We are the owner or licensee of all intellectual property rights in the website and material posted onto it (the “content”). The content is protected by copyright. You’re allowed to download one copy of the content onto your personal device, for personal purposes only.
You agree that you will:
not rent, lease, sub-license, loan or otherwise make the content available to any person without our prior consent;
not copy the content, except as part of the normal use of the content;
not translate, merge, adapt, vary, alter or modify the content, nor allow the content to be incorporated into other programmes;
not disassemble, decompile, reverse engineer or create derivative works from the content; and
comply with all applicable law when using the content.
If you breach these terms, you may lose your right to use our content, and must destroy or return any copies you have made.
Our legal responsibility to you
We don’t guarantee the accuracy of material on the website. As far as legally possible, we exclude legal responsibility for the following:
Any loss to you arising from use of the website
Any indirect, special or consequential loss.
We don’t make any warranties or guarantees about the services you may experience through your use of the website. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.
We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.
We can’t be held liable for any action you do or do not take following your participation in our services as you are solely responsible for the decisions you make.
Our total liability to you under these terms is limited to twice the fees you have paid for our services.
Uploading to the website
If you upload material to the website and we don’t deem your usage to be acceptable, we can remove the content and end your use of the website. Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.
We won't be legally responsible to anybody for the accuracy of material that you upload to the website, and we can remove it at any time.
Computer offences
If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the website will end straightaway. We will report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You must not try to get access to the website or server or any connected database or make any 'attack' on the website. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via the website.
Links from the website
Links from the website to other websites are for information only. We don't control them and we don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.
Addendum: Pupdrobe Pawedcast Terms, Conditions, and Privacy Policy
This addendum supplements and clarifies the existing terms, conditions, and privacy policy of Pupdrobe LTD concerning the Pupdrobe Pawedcast.
1. Podcast Content and Release:
Guest Participation: By participating as a guest on the Pupdrobe Pawedcast, you grant Pupdrobe LTD the irrevocable right to record, reproduce, distribute, and publicly display your audio and/or visual contributions (including but not limited to interviews, conversations, and any associated materials) in any and all media, now known or hereafter devised, without any further compensation or permission.
Content Ownership: Pupdrobe retains all ownership rights to the podcast, including but not limited to audio recordings, visual content, and related materials.
Content Accuracy: While Pupdrobe strives for accuracy, we do not guarantee the completeness or accuracy of any information shared on the podcast. The views and opinions expressed by guests are their own and do not necessarily reflect the views of Pupdrobe.
2. Privacy and Data Collection:
Guest Information: During the podcast recording process, we may collect personal information from guests, including but not limited to names, contact details, and biographical information. This information will be used for podcast production, promotion, and related purposes.
Listener Data: We may collect data from listeners through website analytics, podcast platform analytics, and listener feedback. This data may include listening habits, demographics, and contact information.
Data Use: Pupdrobe will use collected data in accordance with our existing privacy policy, which includes but is not limited to:
Providing and improving the podcast.
Communicating with listeners and guests.
Promoting the podcast and related products or services.
Complying with legal obligations.
Data Security: Pupdrobe takes reasonable measures to protect collected data from unauthorised access, use, or disclosure.
Visual and Audio Release and Usage:
Comprehensive Release: By participating as a guest on the Pupdrobe Pawedcast, you grant Pupdrobe LTD a perpetual, irrevocable, worldwide, royalty-free license to record, capture, use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and publicly display your audio and video contributions. This includes, but is not limited to:
Your voice and likeness as captured in audio and video recordings.
Any visual materials you provide (photos, videos, etc.).
Any written or verbal statements you make during the recording.
Any and all derivative works created from your contributions.
Media Usage: This license allows Pupdrobe to use your contributions in any and all media, now known or hereafter devised, including but not limited to:
The Pupdrobe Pawedcast episodes (audio and video).
Podcast trailers and promotional materials.
Website and social media content.
Marketing and advertising materials.
Any other commercial or non-commercial purposes.
No Further Compensation: You acknowledge and agree that you will not receive any further compensation or require any additional permission for Pupdrobe's use of your contributions.
Right to Edit: Pupdrobe reserves the right to edit, modify, or remove any portion of your contributions as deemed necessary.
Release of Liability: You release Pupdrobe from any and all claims, liabilities, or demands arising out of Pupdrobe's use of your contributions.
Recording and Storage: Pupdrobe will store all audio and video recordings.
Right to remove information: Guests can request for their information to be removed from any public facing area, such as show notes or website display, by contacting Pupdrobe via email.
3. Listener Conduct:
Respectful Communication: Listeners are expected to engage in respectful communication when providing feedback or interacting with the podcast.
Prohibited Content: Pupdrobe reserves the right to remove or moderate any content that is deemed inappropriate, offensive, or harmful.
4. Changes to This Addendum:
Pupdrobe reserves the right to modify this addendum at any time. Any changes will be posted on the website.
5. Contact Information:
For any questions or concerns regarding the Pupdrobe Pawedcast, please contact us at pawgeouspups@pupdrobe.com.
GENERAL
Customer feedback
With your prior permission, you agree that we have the right to use your feedback whether in the form of emails, surveys, comments, discussions in product related forums, calls, video calls, or otherwise, for the purposes of marketing or promoting Pupdrobe.
Liability
We’re not liable or responsible to you under these terms for:
Any indirect, special, or consequential loss arising out of these terms
Where we are delayed or prevented from providing the services because an event of Force Majeure arises. Force Majeure refers to any event that is beyond the reasonable control of the parties and includes, but is not limited to: power failure, internet service provider failure, industrial action, civil unrest, theft, fire, flood, storms, earthquakes, acts of terrorism, acts of war, epidemic, pandemic, governmental action, rule or regulation, or any other event that is beyond the control of the party in question.
Nothing in this section limits or excludes our liability for death or personal injury caused by negligence.
Our liability under these terms is limited to the total price paid for our products or services.
Variation
We change these terms from time to time and you must check them for changes because they are binding on you.
Notices
Any notice given by a party under these terms shall be in writing and sent to the relevant party at its last notified contact email address (which, for us, is pawgeouspups@pupdrobe.com). Notices are deemed received at the time of transmission. This condition does not apply to the service of legal proceedings.
Entire agreement
These terms represents the entire understanding and agreement between the parties with respect to the subject matter of these terms, and supersedes all other negotiations, understandings, and representations, if any, made by and between the parties. No representation, inducement, promise or agreement, oral or otherwise, if any, not embodies in this agreement or any other agreement related to these terms and expressly references herein is of any force and effect.
Severability
If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms.
Applicable law
If there is a dispute arising out of these terms, the English courts will deal with it. English law applies to these terms and conditions.
Contact us
Please email us at pawgeouspups@pupdrobe.com to contact us about any issues regarding the website, the products or our services.